Unable To Reverse Automatic Receipt Error: "You Cannot Reverse A Receipt That Was Successfully Settled. (AR-857124)." (Doc ID 2380820.1)

Last updated on SEPTEMBER 21, 2020

Applies to:

Goal

when trying to reverse an automatic receipt with the status of Remitted I am getting the error: "You cannot reverse a receipt that was successfully settled. (AR-857124)."

My client has a requirement to reverse receipts that may be returned from the bank with Non sufficient Funds from the Customer Bank Account after the settlement is sent to the bank. We need to reverse the receipt to show that the funds were not deposited into our bank account due to NSF from the customer.

Note that I had previously SR regarding this issue but the workaround we believed to be in place does not work for us. We need to be able to reverse this receipt as the funds were never received.
 

Solution

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