Oracle Sales Cloud Outlook Amount Field don't report the right value

(Doc ID 2380976.1)

Last updated on APRIL 10, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Opportunities

ACTUAL BEHAVIOR
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Customer is receiving on outlook a report with the amount on an opportunity that it is not reflecting the real value from the application

EXPECTED BEHAVIOR
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Customer expects that column to show the real value set on opportunity or to hide that column

STEPS
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The issue can be reproduced at will with the following steps:
1. Go to outlook
2. Open email with opty amount
3. Column of the amount shows the value zero, but if you click on it on the next page it will show the right amount.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot .

Cause

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