Accepting/Declining Appointments in Sales Cloud for Outlook Add-in
(Doc ID 2381453.1)
Last updated on DECEMBER 05, 2019
Applies to:Oracle Fusion Sales Cloud Service - Version 126.96.36.199.0 and later
Information in this document applies to any platform.
On : 188.8.131.52.0 version, Microsoft Outlook
Customer uses a scenario where Appointments are created in Outlook and sent using Outlook meeting request. Then users (creator and recipient) are both synchronizing OSC for Outlook Add-in. They are then checking the Resource in Sales Cloud if meeting is accepted or not.
The following behavior is observed: the Resource in the Sales Cloud is not marked as accepted/declined unless the attendee accepts and sync his Outlook, his response is not getting updated in the OSC for Sales Cloud.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document