Accepting/Declining Appointments in Sales Cloud for Outlook Add-in
(Doc ID 2381453.1)
Last updated on DECEMBER 05, 2019
Applies to:Oracle Fusion Sales Cloud Service - Version 220.127.116.11.0 and later
Information in this document applies to any platform.
On : 18.104.22.168.0 version, Microsoft Outlook
Customer uses a scenario where Appointments are created in Outlook and sent using Outlook meeting request. Then users (creator and recipient) are both synchronizing OSC for Outlook Add-in. They are then checking the Resource in Sales Cloud if meeting is accepted or not.
The following behavior is observed: the Resource in the Sales Cloud is not marked as accepted/declined unless the attendee accepts and sync his Outlook, his response is not getting updated in the OSC for Sales Cloud.
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