Accepting/Declining Appointments in Sales Cloud for Outlook Add-in
(Doc ID 2381453.1)
Last updated on DECEMBER 05, 2019
Applies to:
Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and laterInformation in this document applies to any platform.
Goal
On : 11.12.1.0.0 version, Microsoft Outlook
Customer uses a scenario where Appointments are created in Outlook and sent using Outlook meeting request. Then users (creator and recipient) are both synchronizing OSC for Outlook Add-in. They are then checking the Resource in Sales Cloud if meeting is accepted or not.
The following behavior is observed: the Resource in the Sales Cloud is not marked as accepted/declined unless the attendee accepts and sync his Outlook, his response is not getting updated in the OSC for Sales Cloud.
Solution
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In this Document
| Goal |
| Solution |
| References |