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Accepting/Declining Appointments in Sales Cloud for Outlook Add-in (Doc ID 2381453.1)

Last updated on DECEMBER 05, 2019

Applies to:

Oracle Fusion Sales Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Microsoft Outlook

Customer uses a scenario where Appointments are created in Outlook and sent using Outlook meeting request. Then users (creator and recipient) are both synchronizing OSC for Outlook Add-in. They are then checking the Resource in Sales Cloud if meeting is accepted or not.
The following behavior is observed: the Resource in the Sales Cloud is not marked as accepted/declined unless the attendee accepts and sync his Outlook, his response is not getting updated in the OSC for Sales Cloud.


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