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Error Opening UDR Report Saved Results: "The system could not process your request. Logging in again may help in some cases. Contact your System Administrator if you are still having problems." (Doc ID 2381534.1)

Last updated on APRIL 25, 2018

Applies to:

Primavera Unifier Cloud Service - Version 17.10.0.0 to 18.1 [Release 17.10 to 18.1]
Information in this document applies to any platform.

Symptoms

On : Primavera Unifier versions 17.10.0.0 through 18.1.0.0

When attempting to retrieve the Saved Results of a nightly run User-Defined Report (UDR), the following error occurs.

ERROR
-----------------------
Unifier Notification
The system could not process your request. Logging in again may help i some cases. Contact your System Administrator if you are still having problems.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Login to Unifier with an account that has required permissions
  2. Select User Mode
  3. Navigate to the node where the report object lives
  4. Search for the report that has the special character in it's title (!@#$%^&)
  5. Select the report and click on the "Saved Results" button at the top

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot view the Saved Results.

Changes

 

Cause

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