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Specific Users Are Unable To Download Exported File (Doc ID 2381718.1)

Last updated on NOVEMBER 04, 2019

Applies to:

Oracle CRM On Demand - Version 031CS to 031CS [Release 31]
Information in this document applies to any platform.

Symptoms

A few users have reported that they are unable to download the exported file. Below is the error message.

ERROR
-----------------------
"Excel found unreadable content in '[filename].xls'. Do you want to recover the contents of this workbook? If you trust the source of this workbook, click Yes."

STEPS
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1. Export a list.
2. After the Export job completes, click the 'Download' link.
This will result in the error.


Cause

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In this Document
Symptoms
Cause
Solution


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