Change External Status Action on Order Release Does Not Trigger Agent Configured With the Agent Event ORDER STATUS - CHANGED

(Doc ID 2382037.1)

Last updated on APRIL 03, 2018

Applies to:

Oracle Transportation Management Cloud Service - Version 6.4.2 and later
Oracle Transportation Management - Version 6.4.2 and later
Information in this document applies to any platform.

Symptoms

An Agent is configured with the following Agent Event and Restrictions 

Agent Event - ORDER STATUS - CHANGED

Event Restrictions - User

 

When Users Execute Action "Change External Status" to change the OR status CANCELLED to CANCELLED_CANCELLED , The Agent Workflow is not Triggered.

Cause

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