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Posts Incorrectly Filed in Hidden Folder in Engage (Doc ID 2382450.1)

Last updated on APRIL 10, 2018

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.

Symptoms

On : NA version, Engage

ACTUAL BEHAVIOR
---------------
Hidden Posts

Posts are found in 'Hidden' folder in Engage but are not actually hidden on the Facebook page.


EXPECTED BEHAVIOR
-----------------------
Posts not hidden are not displayed in 'Hidden' folder.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Visit Engage > Link to message: https://platform.vitrue.com/#engage/account/xxx > See comments have been hidden outside of Facebook in details panel > post is not found in inbox despite content that is not hidden.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot easily see new content.

Cause

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