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Posts Incorrectly Filed in Hidden Folder in Engage (Doc ID 2382450.1)

Last updated on APRIL 10, 2018

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.


On : NA version, Engage

Hidden Posts

Posts are found in 'Hidden' folder in Engage but are not actually hidden on the Facebook page.

Posts not hidden are not displayed in 'Hidden' folder.

The issue can be reproduced at will with the following steps:
Visit Engage > Link to message: > See comments have been hidden outside of Facebook in details panel > post is not found in inbox despite content that is not hidden.

The issue has the following business impact:
Due to this issue, users cannot easily see new content.


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