Opty Deleted By FBL Has Not Deleted Its Child Quotes

(Doc ID 2382611.1)

Last updated on APRIL 15, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Opportunities

ACTUAL BEHAVIOR
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Opty Deleted by FBL has not deleted its child Quotes

Hi Team,

We have deleted Opportunities using FBL. Later we have noticed its child record(Quote's) which is based on Object "Sales Order" is not deleted.

If parent record is deleted it should perform a cascade delete and delete all its child records. Could you please confirm if this is an expected behavior? . and also please help us on deleting those orphan Quote records. If we are not able to delete we are facing some issues with CPQ writeback.


EXPECTED BEHAVIOR
-----------------------
If the opportunity is deleted, then the opportunity relationship to the quote should be deleted as well

STEPS
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The issue can be reproduced at will with the following steps:
1. delete opportunity with a quote through FBI
2. Run the REST query with the deleted opportunity number:
https://<POD>/crmCommonApi/resources/latest/salesOrders?q=OptyId='xxxx'
3. Still shows the relationship with the deleted Opty

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, this is causing issues in CPQ when trying to return to sales cloud

Cause

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