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IMPT - SPL Error Obtained In Cancelling The RMA Split Lines (Doc ID 2382820.1)

Last updated on DECEMBER 05, 2018

Applies to:

Oracle Fusion Order Management Cloud Service - Version 11.13.17.09.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.17.09.0 version, Manage Orders

When attempting to cancel a line from a revision of a sales credit order (created for a drop shipment order) the following error occurs: "The return quantity on line or row 1 is grated than the returnable quantity. (FOM-XXXX) Details: Make sure the return quantity is not grater than the returnable quantity"


ERROR
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"The return quantity on line or row 1 is grated than the returnable quantity. (FOM-XXXX) Details: Make sure the return quantity is not grater than the returnable quantity"


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create the sales credit order with 2 lines (one with 6 quantities and one with 4 quantities).
2. Save and Submit the sales credit order.
3. Create revision.
4. Cancel the second line.
5. When the revision is submitted the error mentioned above occurs.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot cancel the 2nd line from the credit note.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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