Login to P6 Professional for EPPM Fails With "Primavera P6 Professional has stopped working" After Moving a User From One Global Security Profile to Another.

(Doc ID 2382943.1)

Last updated on APRIL 13, 2018

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 15.1.0.0 and later
Primavera P6 Enterprise Project Portfolio Management - Version 17.12.1.1 and later
Information in this document applies to any platform.

Symptoms

When attempting to log into P6 Professional for EPPM, the following error occurs:

ERROR

Primavera P6 Professional has stopped working.

STEPS

The issue can be reproduced at will with the following steps:
1. Login to P6 EPPM Web.
2. Go to User Administration and change a user's global profile.
3. Attempt to login to P6 Professional with that user.

4. Observe the login fails with the reported error.

Cause

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