My Oracle Support Banner

Issue With ICS Bridge From Sales To Service (RightNow) (Doc ID 2383082.1)

Last updated on APRIL 12, 2018

Applies to:

Integration Cloud Service - Version N/A and later
Information in this document applies to any platform.


Issue with ICS bridge from Sales to Service (RightNow)

After receiving the the August 2017 (2017 C) update via Rightnow, we are now experiencing an issue with the ICS bridge back to Service from Sales.  

Test connection fails.

 Unable to test connection "SERVICE_CLOUD". [Cause: CASDK-0003] Unable to test connection "SERVICE_CLOUD". [Cause: CASDK-0003]


- CASDK-0003: Unable to parse the resource, https://xxx/services/soap?wsdl. Verify that URL is reachable, can be parsed and credentials if required are accurate
- WSDLException: faultCode=INVALID_WSDL: Invalid XML in document at: https://xxxx/services/soap?wsdl, line: 1, column: 1: org.xml.sax.SAXParseException: : XML-20108: (Fatal Error) Start of root element expected.
- : XML-20108: (Fatal Error) Start of root element expected.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.