ORDER DELIVERED Status Not Getting Updated

(Doc ID 2383234.1)

Last updated on APRIL 17, 2018

Applies to:

Oracle Transportation Management Cloud Service - Version 6.4.2 to 6.4.2 [Release 6.4]
Information in this document applies to any platform.

Symptoms

ORDER DELIVERED status not getting updated .With multiple shipment for Order release, the order release internal status ORDER DELIVERED is not getting updated with shipment completion as given in OTM help as :
Suppose the order is planned on 3 shipments on the last leg. If both shipments are NOT in ENROUTE_COMPLETED, this order will have a status of DELIVERED-NOT_STARTED. If one of the shipments is ENROUTE_COMPLETED, this order will have a status of DELIVERED-PARTIAL. If all shipments are ENROUTE_COMPLETED, this order will have a status of DELIVERED-COMPLETED.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log intoOTM

2. Navigate to order release --> plan it into a shipment and see the status on order release.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms