Particular Lead Records Not Shown Properly On Summary And Edit Page

(Doc ID 2383266.1)

Last updated on APRIL 06, 2018

Applies to:

Oracle Fusion Mobile Sales Cloud Service - Version 11.13.17.11.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.17.11.0 version, CX Mobile Application

Lead record details are not properly shown
This is happening for few users.
The Lead records are totally fine on Web application but not on CX Mobile app.

EXPECTED BEHAVIOR
-----------------------
Lead record details need to be properly shown

STEPS
-----------------------
1. Log into Fusion Applications
2. CX Mobile > lead
3. Some users’ particular Lead records are not shown properly

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, Lead record details are not properly shown

Cause

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