ACEC/CEC missing from My Services Dashboard with Universal Credit Entitlement

(Doc ID 2383948.1)

Last updated on JULY 09, 2018

Applies to:

Content and Experience Cloud Service - Version 14.1.0.0.0 to 14.1.0.0.0
Oracle Content and Experience Cloud - Version 18.1.2 to 18.1.2
Information in this document applies to any platform.

Symptoms

Customers having purchased Universal Credits are unable to create a Content and Experience Cloud instance as this service is not showing up in the My Services Dashboard. 

Changes

 Universal Credit Model availability for CEC; Autonomous Content (ACEC) availability.

Cause

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