Launch Smart View Query Is Not Working in Chrome and Firefox Browsers

(Doc ID 2384087.1)

Last updated on APRIL 27, 2018

Applies to:

Oracle Hyperion Profitability and Cost Management Cloud Service - Version 16.10 and later
Information in this document applies to any platform.

Symptoms

In PCMCS, manage queries section, the "launch smart view query" button is not working.  Also from the rule balancing page, by clicking the data hyperlinks, smart view will not launch.

Browers affected:

Firefox:
Attempted firefox ESR 52.4 and 52.6 version (64bit).

User downloaded the add on "Oracle Smart View for Office". It says this is not incompatible with the current firefox. The firefox has to be version 57+.  After upgrading to 57+, it still does not work.

Chrome:
The launch of  smart view is not working for chrome either.  Use has Chrome 63 (64 bit).



Changes

 

 

 

 

Cause

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