Service Request List View Page Columns Order Is Shuffled After Release 13 Upgrade
Last updated on APRIL 18, 2018
Applies to:Oracle Fusion Engagement Cloud Service - Version 22.214.171.124.0 and later
Information in this document applies to any platform.
On : 126.96.36.199.0 version, Service Requests
After the Release 13 upgrade, the customer noticed that the columns order on the Service Request Landing page layout did not match the order they had in Release 12.
The Landing Page layout columns ordering should remained as it was prior to the Release 13 Upgrade.
The issue can be reproduced at will with the following steps:
1. Login Customer Service Manager or Customer Service Representative user
2. Navigate to the Service Request landing page
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms