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Service Request List View Page Columns Order Is Shuffled After Release 13 Upgrade (Doc ID 2384705.1)

Last updated on APRIL 18, 2018

Applies to:

Oracle Fusion Engagement Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Service Requests

ACTUAL BEHAVIOR
---------------
After the Release 13 upgrade, the customer noticed that the columns order on the Service Request Landing page layout did not match the order they had in Release 12.


EXPECTED BEHAVIOR
-----------------------
The Landing Page layout columns ordering should remained as it was prior to the Release 13 Upgrade.


The issue can be reproduced at will with the following steps:
1. Login Customer Service Manager or Customer Service Representative user
2. Navigate to the Service Request landing page

Cause

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