My Oracle Support Banner

Is Java 8 Supported by DMS? (Doc ID 2384793.1)

Last updated on FEBRUARY 07, 2020

Applies to:

Oracle CRM On Demand Disconnected Mobile Sales - Version 031CS and later
Information in this document applies to any platform.


As part of critical patch update, we were asked to update the MySQL Server & Java version. As such we updated the MySQL Server & Java. This is already being done across some iSales instances & some are in the queue.

Before Patch:
MySQL Version –
Java Version – 7

After Patch
MySQL Version – 5.5.59
Java Version – 8.0.1610.12

After the patch, for some of the iSales instances, we found one issue. While trying to open the Current server-side config from utility-> configuration tool, an Unexpected error occurred. This is not happening in all the patch instances. If we restore the old JRE(jre7), then the issue is resolved. But since we need to update the JRE version, please help to look into this.

Unexpected error occurred. Please see the logs for full details.

The issue has the following business impact:
Due to this issue, users cannot use DMS with Java 8.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.