"Application Service API Connection Failed" Is Shown In Log When Assigning The Partner Company Application Access In Cloud Administration

(Doc ID 2384984.1)

Last updated on APRIL 11, 2018

Applies to:

Primavera Unifier Cloud Service - Version 18.3 and later
Information in this document applies to any platform.

Symptoms

User could not assign the partner company application access in Cloud Administration.


ERROR
-----------------------
YYYY-MM-DD HH:mm:ss GMT [CompanyResource] - Creating/Assigning Application Access for Companies: 1
YYYY-MM-DD HH:mm:ss GMT [CompanyResource] - Processing company(1/1): <COMPANY_NAME>
YYYY-MM-DD HH:mm:ss GMT [CompanyResourceApi] - <COMPANY_NAME> - Started provisioning company changes to environment [PrimaveraUnifierStage]
YYYY-MM-DD HH:mm:ss GMT [ApplicationProvisionServiceImpl] - Application Service API connection failed: PrimaveraUnifierStage
YYYY-MM-DD HH:mm:ss GMT [ApplicationProvisionServiceImpl] - Assigning Application Access for company Company System Test failed with access : PrimaveraUnifierStage due to Application Service API connection failed: PrimaveraUnifierStage
YYYY-MM-DD HH:mm:ss GMT [ApplicationProvisionServiceImpl] - Done processing company: Company System Test
YYYY-MM-DD HH:mm:ss GMT [CompanyResourceApi] - Modifying Company <COMPANY_NAME> failed while provisioning to the application access
YYYY-MM-DD HH:mm:ss GMT [CompanyResource] - Processing Company Failed: <COMPANY_NAME>
YYYY-MM-DD HH:mm:ss GMT [CompanyResource] - Completed processing company <COMPANY_NAME>


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Create Partner Company with Enter necessary information
  2. Assign Primavera Unifier Stage
  3. Save
  4. Error is received


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot assign application access to partner company.

Changes

 Upgrade to 18.3

Cause

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