User Icon is Greyed Out in CEC After Login

(Doc ID 2385011.1)

Last updated on APRIL 12, 2018

Applies to:

Content and Experience Cloud Service - Version 14.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

After login into CEC, the cursor just spins and nothing happens when clicking the user icon. So the user is unable to go to any options like Administration, etc.

Changes

 

Cause

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