Cannot Create Action Reason But Cannot Find Existing Value (Doc ID 2385038.1)

Last updated on DECEMBER 07, 2019

Applies to:

Goal

When attempting to clear up an apparent configuration issue.

*Navigate to Setup and Maintenance > Search > Manage Action Reasons.

Search for existing Action Reason code "XXHR_CONVERSION_ONLY" or "XXHR_CONV" and the search produces no results. Attempt to add an Action Reason Code of "XXHR_CONVERSION_ONLY" and tab out of the Action Reason Code field, an error appears "The action reason code already exists. Enter a unique action reason code. (PER-1530152)"

I used Effective Date 12/31/9999 to be sure there wasn't a value with a forward effective date.

Can you please let me know if this is a bug or intended functionality?

Solution

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