Error "AutoUpdate" While Installing Oracle Sales For Outlook

(Doc ID 2385154.1)

Last updated on APRIL 12, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Microsoft Outlook

ERROR
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Live installer: error occurred during installing C:\Users\exampleAppData\Roaming\Oracle\Oracle Sales Cloud for outlook\Profile\Cache\AutoUpdate\Binaries\extracted_package\oracle sales cloud for outlook.msi. The system administrator has set policies...

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Trying to access or Obtain package on OSC for Outlook.
2. Error occurs.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot access or Obtain package on OSC for Outlook.

Changes

 

Cause

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