Restore Access to a Windows OCI-C Compute (Oracle Cloud Infrastructure Compute Classic) Instance
(Doc ID 2385650.1)
Last updated on AUGUST 13, 2018
Applies to:Oracle Compute Cloud Service - Version N/A and later
The article will present a series of actions that can be used to restore access / regain administrative access to a Windows OCI-C Compute (Compute Classic) instance.
It is assumed that an initial troubleshooting was done to rule out other potential causes such as improper network configuration for RDP access (e.g. security rule not in place to allow RDP traffic to the instance), temporary service outage, VPN tunnel not being up / active (if accessing the instance through an IPsec connection) etc.
For initial troubleshooting, please see these KM articles:
Troubleshooting Remote Desktop Protocol (RDP) Connectivity (Doc ID 2204822.1)
SRDC - Unable to RDP into a Windows Cloud instance (from outside Oracle Cloud) (Doc ID 2204840.1)
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!