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CX Mobile - Error When Saving Service Request Detail Layout (Doc ID 2385679.1)

Last updated on MARCH 29, 2019

Applies to:

Oracle Fusion Engagement Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Mobile

In Application Composer -> Mobile Application Setup -> CX Cloud Mobile when trying to configure a custom page layout for Service Request Details page.
After making changes and clicking "Save" - error shows up and changes are not saved. The error only appears when configuring the Details layout of Service Request.


Sorry! An unexpected error occured, your application could not be saved. Please contact System Administrator / Support for further assistance

The issue can be reproduced at will with the following steps:
1. Mobile Application Setup > Service Request object
2. Create a new custom page layout for Details Page
3. Save - error shows up

The issue has the following business impact:
Due to this issue, users cannot configure the Detail pages.


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