CX Mobile - Error When Saving Service Request Detail Layout

(Doc ID 2385679.1)

Last updated on APRIL 16, 2018

Applies to:

Oracle Fusion Engagement Cloud Service - Version 11.13.17.11.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.17.11.0 version, Mobile

In Application Composer -> Mobile Application Setup -> CX Cloud Mobile when trying to configure a custom page layout for Service Request Details page.
After making changes and clicking "Save" - error shows up and changes are not saved. The error only appears when configuring the Details layout of Service Request.

ERROR
-----------------------

Sorry! An unexpected error occured, your application could not be saved. Please contact System Administrator / Support for further assistance


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Mobile Application Setup > Service Request object
2. Create a new custom page layout for Details Page
3. Save - error shows up

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot configure the Detail pages.

Changes

 

Cause

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