Why Is Sales Team Gets Updated Automatically On The Appointment Record In Outlook.

(Doc ID 2386144.1)

Last updated on APRIL 19, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Goal

The Sales Team gets updated on the Appointment record in Outlook.

Observation: When I create an Appointment record the resource field(Sales Team)gets updated with set of users automatically.

1) How these users get add on the Appointment record. We are checking this as the behavior is different from Contacts, Task - where only my user is part of Sales Team.

2)Even if I remove these users from Sales Team excluding the Primary resource , when I do save and Close , users who were removed, get add automatically on the Appointment record. Why are these resources getting added when I explicitly remove them?
 

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms