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Why Is Sales Team Gets Updated Automatically On The Appointment Record In Outlook. (Doc ID 2386144.1)

Last updated on SEPTEMBER 14, 2020

Applies to:

Oracle Fusion Sales Cloud Service - Version and later
Information in this document applies to any platform.


The Sales Team gets updated on the Appointment record in Outlook.

Observation: When I create an Appointment record the resource field(Sales Team)gets updated with set of users automatically.

1) How these users get add on the Appointment record. We are checking this as the behavior is different from Contacts, Task - where only my user is part of Sales Team.

2)Even if I remove these users from Sales Team excluding the Primary resource , when I do save and Close , users who were removed, get add automatically on the Appointment record. Why are these resources getting added when I explicitly remove them?


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