Unable To Apply Credit Memo

(Doc ID 2386167.1)

Last updated on APRIL 13, 2018

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Goal

On : 11.1.11.1.0 version, Billing - Transactions

Unable to Apply Credit Memo

1. Created a credit memo for customer

2. Saved, completed and posted credit memo.

3. Tried to apply credit memo to open invoice – got error message: “The sum of debits and credits are out of balance. This action was blocked to avoid inaccurate accounting entries. (AR-855267).”
 

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms