My Oracle Support Banner

Maintenance Window Selection for Upcoming Maintenance of Oracle Mobile Cloud Service (Doc ID 2386231.1)

Last updated on APRIL 13, 2018

Applies to:

Mobile Cloud Service - Version N/A and later
Information in this document applies to any platform.

Details

We would like to inform you of the upcoming maintenance for Oracle Mobile Cloud Service in May 2018. As part of this maintenance, the latest updates will be applied to your Oracle Mobile Cloud Service environment.

There are several dates available for this update and you have the option to select your preferred date for each of your service instances.

For example, you could select an earlier date for your dev and test instances and update the production instances later.

Available dates for this update are:

The maintenance update will take about 2 hours and will be scheduled between 9 pm – 5 am, local data center time.

The default May maintenance date for all Mobile Cloud Service instances is Friday, May 18th, 2018. If you prefer this default date for all of your Mobile Cloud Service instances, no further action is needed.

However, if you want to select a different date for some or all of your instances, please follow the new process outlined below by April 25th 2018, 5 pm Pacific Standard Time.
Requests received after that date will not be considered.

Actions

How do I select my preferred Maintenance Date?

Customers now have the ability to schedule their maintenance dates in the My Services Dashboard, following the steps below:

  1. Sign into your My Services Dashboard for your identity domain: https://myservices.us.oraclecloud.com/mycloud/cloudportal/dashboard
  2. Select Mobile Cloud Service
  3. For each of your Service Instances:

a) Open the menu to the right of “Open Service Console” and select “Maintenance and Service Requests"

b) This will show a list of maintenance dates, the currently selected or default maintenance date (May 18th) for the upcoming update at the bottom. If you don’t make any changes, this date will be selected for your May update.
Please note that the “Requested On” date in your instance may be different from the screenshot below.

c) If you want to change the date selection, click on the “hamburger” menu on the right in the “May 18” line and select “Modify”.

d) Click the “Next” button in the “Edit Service Request” screen.

e) The next screen shows a list of maintenance windows.

f) Select the date you want to choose from the drop-down list.
g) Enter or edit the "Technical Contact" if needed.
h) Click “Submit”

i) You will now see the new maintenance date for your Service Instance


4. Repeat these steps for each of your Service Instances

Note:
You can choose to update all your Service Instances on the same maintenance date or split them across the above two dates.

Will there be a Downtime for MCS while it is upgraded?

There will be no downtime expected for your MCS runtime during the maintenance. MCS messages should continue to be processed without disruption.

There will be a brief downtime for the MCS Designer UI, MCS REST APIs and lifecycle management functionality during the maintenance.

 

Contacts

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.