OAC-Classic: Failure: [Patch Precheck for patch id analytics-patch-20180120175425 failed: BI is not running]
(Doc ID 2386264.1)
Last updated on OCTOBER 17, 2019
Applies to:
Oracle Analytics Cloud - Classic - Version 18.1.3 and laterInformation in this document applies to any platform.
Symptoms
On : 18.1.3, OAC
ERROR
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Failure: [Patch Precheck for patch id analytics-patch-20180120175425 failed: BI is not running].
STEPS
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The issue can be reproduced at will with the following steps:
1. When logging into OAC home page, the following error is produced:
"Sorry, Oracle Analytics Cloud is currently experiencing some issues.
We are working hard to fix them. Please try again later."
2. OAC dashboard.
Analytics and Database are not showing the second green check-mark.
3. Last activity Backup Pre-heck shows:
Failure: [Patch Precheck for patch id analytics-patch-20180120175425 failed: BI is not running].
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, OAC backup prechecks are failing.
Cause
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In this Document
Symptoms |
Cause |
Solution |