OAC: Failure: [Patch Precheck for patch id analytics-patch-20180120175425 failed: BI is not running]

(Doc ID 2386264.1)

Last updated on MAY 04, 2018

Applies to:

Oracle Analytics Cloud Service - Version 18.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 18.1.3, OAC


ERROR
-----------------------
Failure: [Patch Precheck for patch id analytics-patch-20180120175425 failed: BI is not running].


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. When logging into OAC home page, the following error is produced:

"Sorry, Oracle Analytics Cloud is currently experiencing some issues.
We are working hard to fix them. Please try again later."

2. OAC dashboard.
Analytics and Database are not showing the second green check-mark.

3. Last activity Backup Pre-heck shows:

Failure: [Patch Precheck for patch id analytics-patch-20180120175425 failed: BI is not running].

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, OAC backup prechecks are failing.

Cause

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