Activities Won't Open For User

(Doc ID 2386339.1)

Last updated on APRIL 27, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Activity Management

Getting a timeout when trying to access the activities.

ERROR
-----------------------
Gateway Timeout
The proxy server did not receive a timely response from the upstream server.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Sales Cloud application
2. Navigate to SUI > Sales > Activities
3. Timeout occurs

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot access the activities landing / search page.

Changes

 

Cause

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