Oracle Service Cloud/RightNow events not getting triggered in ICS

(Doc ID 2386665.1)

Last updated on MAY 03, 2018

Applies to:

Integration Cloud Service - Version 15.3.1 and later
Information in this document applies to any platform.

Symptoms

Events from Service Cloud(RightNow) is not getting triggered in Oracle ICS (Integration Cloud Service)

Error:

{{
summary=<summary>oracle.fabric.common.FabricInvocationException: Unable to invoke endpoint URI "https://<url:port>/integration/flowsvc/osc/VU_OSC_OMC_NEW_CONTA_INTEG/v01/" successfully due to: javax.xml.soap.SOAPException: javax.xml.soap.SOAPException: Message send failed: Connection timed out (Connection timed out)</summary>
,detail=<detail>Unable to invoke endpoint URI "https://<url:port>/integration/flowsvc/osc/VU_OSC_OMC_NEW_CONTA_INTEG/v01/" successfully due to: javax.xml.soap.SOAPException: javax.xml.soap.SOAPException: Message send failed: Connection timed out (Connection timed out)</detail>
,code=<code>null</code>}

 

Cause

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