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Admin “Reset Factors” (OTP Devices) And “Generate Bypass Code” is Greyed out for Some Users (Doc ID 2386817.1)

Last updated on APRIL 30, 2018

Applies to:

Identity Cloud Service (IDCS) - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : Accessing Service Instances and Managing Users

ACTUAL BEHAVIOR
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Having configured AD sync with IDCS, some users are imported from AD with parameter "Federated Yes" and other users create in IDCS via the Admin Console with parameter ""Federated No". The IDCS Admin can “Reset Factors” (OTP Devices) and “Generate Bypass Code” only if user parameter “Federated” is set to NO.

Cause

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