PROD: Benefit Relationship Not Refreshing Upon Termination.
(Doc ID 2386873.1)
Last updated on JANUARY 25, 2020
Applies to:Oracle Fusion Benefits Cloud Service - Version 220.127.116.11.0 and later
Information in this document applies to any platform.
PROD: Benefit Relationship not refreshing upon Termination.
Client has a number of records that have conflicting information in Benefits Administration / Manage Benefits Relationship. In the bottom section: Relationship Assignment they are showing correctly as "Inactive" but in the top section: Benefit Relationship they are showing as "Active".
In order to properly sync these statuses we have to manually refresh the Benefit Relationship.
As a result of this issue many of Client's terminated employees are receiving Life Events as the system sees their relationship as "Active".
Client tried running the process: Assign and Update Benefit Relationship but unfortunately it's not picking up Terminated employees. Is there another process that I can run? How do these get out of sync?
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