Missing Data When Printing Business Process Log Page

(Doc ID 2386938.1)

Last updated on APRIL 25, 2018

Applies to:

Primavera Unifier Cloud Service - Version 17.6 to 17.12.0.0 [Release 17.6 to 17.12]
Primavera Unifier - Version 17.7 to 17.12.0.0 [Release 17.7 to 17.12]
Information in this document applies to any platform.

Symptoms

When attempting to print a Business Process (BP) log page, neither the Print Preview or the actual printed document displays all the items in the log. Most of the time the pages are blank/empty. This seems to be occurring when using either Chrome or Firefox browsers.

EXPECTED BEHAVIOR
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All supported browsers should work with all Unifier functions.

STEPS
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The issue can be reproduced at will with the following steps:

  1. Log into the Unifier environment.
  2. Navigate Project/Shell > Node > Business Process node > Occurring in "Standard View" in this version of Unifier > Click on "Print" icon > Print Preview
  3. The Print Preview of the actual printed document displays either all or mostly blank/empty pages and never shows ALL items displayed on the BP log through the User Interface.

Changes

 

Cause

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