Fusion HCM: Line Managers Not Getting notifications for Promotions, Terminations, Transfers

(Doc ID 2387007.1)

Last updated on APRIL 18, 2018

Applies to:

Oracle Fusion Global Human Resources Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Global Human Resources

ACTUAL BEHAVIOR
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Notification issues around Tasks from promotions, terms, transfers, etc.

Line managers are not getting notifications for approval. These notifications are neither going as email nor can they see these in their worklist, However, when logged in as an Administrator I can see that these are assigned to them. I have checked the following:
• Workflow email notifications are enabled
• Managers have a valid work email address, defined as work email type.
• Line Manager role used is the one with role name starting with ‘ORA_’
 

Cause

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