Unable To Find Users For Folder Sharing

(Doc ID 2387355.1)

Last updated on MAY 08, 2018

Applies to:

Content and Experience Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On Documents Server (Content & Experience Cloud)

ACTUAL BEHAVIOR
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Unable to find users for Folder and Site Assets Share


All users can login to to CEC instance successfully, however we are unable to share folders and sites assets content as the user search fails for multiple users.


Cause

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