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Unable To Search for Users For Member Sharing or Administration Tasks in OCM (Doc ID 2387355.1)

Last updated on NOVEMBER 04, 2021

Applies to:

Content and Experience Cloud Classic - Version 18.1.2 to 18.1.2
Content and Experience Cloud Service - Version N/A to N/A
Oracle Content Management - Version N/A to N/A
Information in this document applies to any platform.

Symptoms

On Documents Server (DOCS), or Content & Experience Cloud Service (CECS).

ACTUAL BEHAVIOR
---------------
All users can login to to CECS instance successfully, however user search operations fails to return some users when attempting to perform Member sharing (content) or when searching for users via Administration > Users.

Some users are also (erroneously) appearing in the deprovisioned user list.

Cause

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In this Document
Symptoms
Cause
Solution
References


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