Competitor Not Consistently Pulling Into Sales - CRM Pipeline Opportunity Analysis

(Doc ID 2387365.1)

Last updated on MAY 02, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Analytics

ACTUAL BEHAVIOR
---------------
Customer report not showing competitor name consistently

EXPECTED BEHAVIOR
-----------------------
Report is filtering by opportunity Status = Won which makes Competitor field required. But some reports shows competitor name blank in UI.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Created analysis based on
SELECT
  0 s_0,
  "Sales - CRM Pipeline"."Competitor"."Competitor Name" s_1,
  "Sales - CRM Pipeline"."Opportunity"."Created By" s_2,
  "Sales - CRM Pipeline"."Opportunity"."Created Date" s_3,
  "Sales - CRM Pipeline"."Opportunity"."Opportunity Number" s_4
FROM "Sales - CRM Pipeline"
WHERE
("Opportunity"."Status Name" = 'Won')
ORDER BY 1, 5 ASC NULLS LAST, 4 ASC NULLS LAST, 3 ASC NULLS LAST, 2 ASC NULLS LAST
FETCH FIRST 75001 ROWS ONLY
2. Returned rows shows Competitor Name blank

Customer state that these opportunities has competitor name filled in UI

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see correct data.

Changes

 

Cause

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