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Some Users are Unable to Login to Content and Experience Cloud Service Instance (Doc ID 2387414.1)

Last updated on APRIL 19, 2018

Applies to:

Content and Experience Cloud Service - Version N/A to N/A
Information in this document applies to any platform.


This note applies only to Cloud Accounts using Identity Cloud Service (Not Traditional Accounts).

The customer successfully created the Content and Experience Cloud (CEC) instance, however, some users who were provided all necessary roles are unable to login and see a spinning icon when attempting to load the WebUI.




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