Account Merge - Field that Contains Concatenated Information from Child Object Is Not Correct After Merge

(Doc ID 2387494.1)

Last updated on APRIL 17, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Data Quality, Customer Hub

ACTUAL BEHAVIOR
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Account Merge - Field that Contains Concatenated Information from Child Object Is Not Correct After Merge

There is a custom text field on Account.
The Account has a custom child object.
There is a script in the custom object level that populates the custom field of the Account with the Concatenated Names of all the child records.

The user is merging accounts and the child records are being re-parented to the surviving account from all the non surviving accounts but the surviving account concatenated field is not being updated.

EXPECTED BEHAVIOR
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The all account Leads field should show the name of all the leads

STEPS
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The issue can be reproduced at will with the following steps:
1.Submit a merge request with Accounts

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see the correct information in that field

Changes

 

Cause

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