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Creation Of MFT/SOA Cloud Instance Fails With Error - "PSM-PMGR-01002 Failed to establish access to VMs for component [WLS], retry limit of [xx] reached" (Doc ID 2388616.1)

Last updated on MAY 03, 2018

Applies to:

Oracle Managed File Transfer Cloud Service - Version 16.1.3 and later
Information in this document applies to any platform.

Symptoms

On : NA version, Creating and Terminating Services

While creating new MFT/SOA CS instance it fails with below error in the logs.

ERROR
-----------------------
Apr 10, 2018 1:39:20 PM UTC Activity Submitted
Apr 10, 2018 1:39:21 PM UTC Activity Started
Apr 10, 2018 1:39:21 PM UTC Started operation to create service [<Instance>] in identity domain [<IdentityDomain>].
Apr 10, 2018 1:39:23 PM UTC Creating service [<Instance>] resources [<Instance>-wls-1].
Apr 10, 2018 1:46:21 PM UTC Completed creating service [<Instance>] in domain [<IdentityDomain>].
Apr 10, 2018 2:40:04 PM UTC PSM-PMGR-01002 Failed to establish access to VMs for component [WLS], retry limit of [53] reached.
Apr 10, 2018 2:40:04 PM UTC Started operation to establish security on VMs for component [WLS].
Apr 10, 2018 2:40:05 PM UTC The service creation failed in attempt [1] out of [2]. The service creation will be retried after [5] minutes. The failed service and its resources will be cleaned up before retrying the service creation.
Apr 10, 2018 2:40:07 PM UTC Submitted job to remove failed service.
Apr 10, 2018 2:40:07 PM UTC Started operation to delete service [<Instance>] in domain [<IdentityDomain>].
Apr 10, 2018 2:40:08 PM UTC Allocating resources
Apr 10, 2018 2:41:21 PM UTC Failed to launch remote execution script.
Apr 10, 2018 2:41:22 PM UTC Successfully allocated resources
Apr 10, 2018 2:51:45 PM UTC Failed to launch remote execution script.
Apr 10, 2018 2:51:46 PM UTC Remote execution of configuration script failed.
Apr 10, 2018 2:51:46 PM UTC Successfully remove the service provisioned.
Apr 10, 2018 2:51:46 PM UTC Ignoring remote execution failure for [paasResources/preDelete] on component [WLS], as the FORCE option was selected.
Apr 10, 2018 3:01:00 PM UTC Completed deletion of service [<Instance>] in domain [<IdentityDomain>].
Apr 10, 2018 3:06:04 PM UTC Activity Started
Apr 10, 2018 3:06:05 PM UTC Started operation to create service [<Instance>] in identity domain [<IdentityDomain>].
Apr 10, 2018 3:06:06 PM UTC Creating service [<Instance>] resources [<Instance>-wls-1].
Apr 10, 2018 3:13:50 PM UTC Completed creating service [<Instance>] in domain [<IdentityDomain>].

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create new SOA CS instance  through services console

2. Note it fails with above error.

Cause

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