Fusion Benefits: Processing Admin Life Event Caused The Amount To Be Zero For Benefits Plans
(Doc ID 2388637.1)
Last updated on APRIL 23, 2021
Applies to:
Oracle Fusion Benefits Cloud Service - Version 11.13.20.10.0 and laterInformation in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
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Processed Admin LE for an employee and the Plan amount was changed to 0.
EXPECTED BEHAVIOR
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The expected communicated amount should be the amount the employee enters.
STEPS
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1. Enrollment>Search employee number
2. Benefits Service Center>Process Admin Life Event
3. Benefit Plan amount is set to 0.
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |