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Fusion Benefits: Processing Admin Life Event Caused The Amount To Be Zero For Benefits Plans (Doc ID 2388637.1)

Last updated on APRIL 23, 2021

Applies to:

Oracle Fusion Benefits Cloud Service - Version 11.13.20.10.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Processed Admin LE for an employee and the Plan amount was changed to 0.

EXPECTED BEHAVIOR
-----------------------
The expected communicated amount should be the amount the employee enters.

STEPS
-----------------------
1. Enrollment>Search employee number
2. Benefits Service Center>Process Admin Life Event
3. Benefit Plan amount is set to 0.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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