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Performance Calculation Process Seems Stuck and Showing Running Status for Over 11 Hours (Doc ID 2388736.1)

Last updated on APRIL 19, 2018

Applies to:

Oracle Fusion Incentive Compensation Cloud Service - Version 11.12.1.0.0 and later
Oracle Fusion Incentive Compensation - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

This is the first calculation run after loading in 300,000+ transactions.  The calculation process seems to be stuck and has been running for over 11 hours.

STEPS
1. Imported transactions
2. Run Collections
3. Run Crediting and Rollup ( single process )
4. Run Rollup
5. Run Calculation
Navigator > Credits and Earnings > Manage Calculation Processes > Submit calculation for date range 1/1/18 - 1/27/18, All Participants

Cause

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