Notification Not Working In ICS

(Doc ID 2389156.1)

Last updated on MAY 04, 2018

Applies to:

Integration Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, ICS Console aka ICS UI components


Notification not working. Not getting emails. When checked in logs , we get the below error. Sending email notification failed due to internal error.

ERROR
-----------------------
[2018-02-09T12:33:52.884+00:00] [ics_server1] [ERROR] [] [oracle.soa.Logger] [tid: [ACTIVE].ExecuteThread: '34' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: rohit.mopuri@keste.com] [ecid: be190514-dd0f-45c0-939a-2b5fb0f52706-000757c5,0] [APP: soa-infra] [oracle.soa.tracking.FlowId: 6400011] [oracle.soa.tracking.InstanceId: 240077] [oracle.soa.tracking.SCAEntityId: 60068] [composite_name: MP_ORCL_INVOICE_FBDIIMPO!01.00.0000] [FlowId: 0000M5uZg970bqhLpAH7iY1QTKji000bzi] [ICS Activity Stream Logging]: [MP_ORCL_INVOICE_FBDIIMPO, 01.00.0000, 6400011, NotificationActivity, SendEmail] Sending email notification failed due to internal error

Cause

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