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Territory Assignment Not Happening For New Accounts (Doc ID 2389453.1)

Last updated on MAY 22, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Accounts, Contacts, Households

Territory Assignment Not Happening for New Accounts

The aux code is being selected on account create and the corresponding classification code should be created and the account assignment should run.

The issue can be reproduced at will with the following steps:
1. Login to Sales Cloud application
2. Navigate to SUI > Sales > Account
3. Click the Create Account button
4. Enter details including selecting the Sector and Save
5. The account assignment runs but the root territory is getting assigned
6. Select a new Sector, Save, and Run Assignment
7. The account assignment runs and the correct territory(s) assignment is done

The issue has the following business impact:
Due to this issue, users cannot get territory assignment when an account is created.


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