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Using IDCS: The SAML IDP Test Login Gives "There Is A Problem With Your Account. Please Contact Support" (Doc ID 2389601.1)

Last updated on APRIL 23, 2018

Applies to:

Identity Cloud Service (IDCS) - Version N/A and later
Information in this document applies to any platform.

Symptoms

Using IDCS:

When attempting to configure new SAML Identity provider in the Identity domain, the following error occurs after the login on the IDCS UI:


STEPS
--------
The issue can be reproduced at will with the following steps:
1. Upload IDP metadata
2. Map the IPD user attributes & IDCS User attributes
3. Export the SP metadata
4. Import in BIG IP-APM
5. Test Login - the SSO page comes, after successful authentication
Then the IDCS page shows "There is a problem with your account. Please contact Support"

Changes

 

Cause

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