Scope To Select BU Not Available For Task “Manage Communication Channels”

(Doc ID 2389706.1)

Last updated on APRIL 23, 2018

Applies to:

Oracle Fusion Engagement Cloud Service - Version 11.13.17.11.0 and later
Information in this document applies to any platform.

Goal

1. Per : https://docs.oracle.com/en/cloud/saas/sales/r13-update18a/faiec/setting-up-service-business-units.html#FAIEC2854853, performed steps to “Setting Up Business Units for Service”

2. Setup 2 Business Units per steps above :

3. Now for some tasks, the Scope appears which allows me to select between “A” & “B”
  (e.g. Manage Business Unit Set Assignment)

4. However, for Task like “Manage Communication Channels”, the Scope to select BU between “A” &“B” is not there
 

Solution

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