When Unifier iOS App User Takes a Workflow Action, It Creates Duplicate Records Instead of Moving Record to Next Step in Workflow

(Doc ID 2390710.1)

Last updated on MAY 02, 2018

Applies to:

Primavera Unifier Cloud Service - Version 16.1.0.0 to 18.2 [Release 16.1 to 18.2]
Primavera Unifier - Version 16.1.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------

Mobile User Creates Duplicate Records through iOS App. User uses the Unifier App through the iPhone. When user takes a workflow action through the app it creates duplicate records, instead of moving the record to the next step in the workflow.

EXPECTED BEHAVIOR
-----------------------
Mobile User should not create duplicate records through the iOS App.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Login to iOS App
  2. Accept the task
  3. Send the record to the next step in the workflow
  4. Duplicated record is created

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users have to terminate the record which should not have been created using the iOS App.

Changes

 

Cause

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