ERROR: Unsubscribe Link Not Working In Engage

(Doc ID 2390722.1)

Last updated on MAY 08, 2018

Applies to:

Oracle Eloqua Marketing Cloud Service - Version 10 and later
Information in this document applies to any platform.

Symptoms

When sending an Eloqua email from responsive Engage, the unsubscribe link opens an error page instead of the subscription management page or unsubscribe confirmation page.

The message may resemble the one below:

A problem occurred when we tried to retrieve your information.

Please make sure the entire link has been used in your
browser, including the unique tags.

If you continue to experience problems, please reply to the email you
received.

We apologize for this inconvenience.

 

Cause

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