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Issue In Account Address (Doc ID 2390933.1)

Last updated on MAY 24, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Accounts, Contacts, Households

Issue in Account Address

For some of the imported Account records, the address is showing up in account detail page.These accounts are having only country (PUERTO RICO) as address element.
Basically territory should get assigned based on the geography and other accounts attributes, but currently no territory is getting assigned for these account records.
Once we click on 'Run Assignment', only few overlay territories gets assigned, prime terr doesn't get assigned.
After clicking on 'Run Assignment', if we click on Save, we gets error


ERROR
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 'The customer must have at least one address. (ZCA-210069)'.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Click on 'Run Assignment' for an Account
2. Click Save
3. Error appears

Changes

 

Cause

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