Publish Preview Not Loading

(Doc ID 2391083.1)

Last updated on MAY 01, 2018

Applies to:

Oracle Social Marketing Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, Publish

ACTUAL BEHAVIOR
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When users attempts to preview a post, the screen goes gray as if the preview is loading but nothing happens. User is then required to refresh page to see preview.

EXPECTED BEHAVIOR
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Preview for post content loads for each post created.

STEPS
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The issue can be reproduced at will with the following steps:
User visits Publish > visits particular post in grid > clicks three dots on right hand panel for additional actions > clicks preview > preview doesn't load correctly.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot preview post content before posts are published.

Cause

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