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Error 'ORA-00001: Unique constraint (FUSION.SVC_QUEUES_U1)' When Attempting To Create HR HelpDesk Queue (Doc ID 2391174.1)

Last updated on APRIL 26, 2018

Applies to:

Oracle Fusion Engagement Cloud Service - Version 11.13.17.11.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.17.11.0 version, Global Human Resources

When attempting to create HR Help Desk Queue, the following error is generated.

ERROR
ORA-00001: Unique constraint (FUSION.SVC_QUEUES_U1)
Violated

Replication Steps:

1. Navigate to Help Desk> HR Queues
2. Click on the Create Queue button
3. Fill in the Queue name and click on Save and Continue button


Cause

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In this Document
Symptoms
Cause
Solution


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