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Unable to Access the Activities Page in P6 EPPM in Cloud Environment (Doc ID 2391257.1)

Last updated on MAY 16, 2018

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 17.12.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

When a user attempts to view the Activities page of any project in HTML view, the page never loads

EXPECTED BEHAVIOR

Users should be able to view the Activities page of any project in HTML view; the page should load properly

STEPS

The issue can be reproduced at will with the following steps:


    1. Log-in to P6 Web.
    2. Click on Projects tab
    3. After projects are loaded, open a project
    4. Go to the activities tab, notice page continues to load but does not finish loading


BUSINESS IMPACT

The issue has the following business impact:
Due to this issue, users cannot access the activities view of a project.

Changes

 

Cause

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